Question 1

What is Second Abode?

Accepted Answer

At Second Abode, we offer a thoughtfully selected assortment of vintage, antique, and discovered home decor items. Our passion for exceptional design motivates us to bring our customers the best in home furnishings. We primarily source our products from Sheffield and nearby towns and cities, unless otherwise specified.

Question 2

Where are you based?

Accepted Answer

We are based in Sheffield, England.

Question 3

Do you ship internationally?

Accepted Answer

Regrettably, we do not deliver to postcodes outside of the UK mainland and Northern Ireland at the moment. However, if you're keen on purchasing from an overseas location, kindly reach out to us at hello@secondabode.co, and we'll be happy to explore delivery options with you. Please be advised that international orders may incur significantly higher shipping fees.

Question 4

Do you accept refunds?

Accepted Answer

Please note that all purchases are considered final. In the event that there is an issue with your order, kindly reach out to us directly at hello@secondabode.co, and we will make every effort to address your concerns and find a resolution.

Question 5

My Order is Damaged.

Accepted Answer

If your delivery arrives with any damages, please ensure that you take photographs of the affected items and email them to us at hello@secondabode.co. We will then work to resolve the issue promptly and to your satisfaction.

Question 6

Can I Make an Offer on an Item?

Accepted Answer

Absolutely! We are open to negotiating prices on some of our items if the offers are reasonable. However, please bear in mind that we conduct thorough research to price all of our products sold on Second Abode and believe that our prices are fair and reasonable.
To submit an offer, please use our contact form at https://www.secondabode.co/contact or email us at hello@secondabode.co. We'll get back to you as soon as possible.

Question 7

I'm Looking for Something Specific.

Accepted Answer

If you have a specific item in mind that you would like us to source for you, please don't hesitate to reach out to us directly at hello@secondabode.co. While we specialize in vintage, antique, and discovered objects, we cannot guarantee that we will be able to source the exact item you're looking for. Nevertheless, we will make every effort to locate the item or suggest something similar, and we'll discuss pricing with you accordingly.

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